Frequently Asked Questions

Browse our flower selection, choose your preferred arrangement and available options, then complete your order through checkout. For something more personal, please contact us.

Every arrangement is made with natural flowers, so individual stems, shades and placement can vary. We aim to preserve the overall style, colour palette and value of the design. Seasonal substitutions may occasionally be necessary.

Where a message field is available on the product page, enter your note before adding the arrangement to your basket. For special requests, please contact us before ordering.

Yes. Tell us about your occasion, preferred colours, style and budget through our contact page, and we can discuss the available options.

Available delivery options are shown during the ordering process. Please check the delivery details at checkout or contact us to discuss a particular location or date.

Where offered, you can select a date on the product page. Dates are subject to availability, and any specific timing arrangements should be confirmed with us in advance.

Please contact us as soon as possible with your order number and the correct details. We will let you know whether the change can still be accommodated.

Yes. Visit our Graduation Flowers page to explore the available arrangements and custom graduation options.

Please provide the graduation date and university where requested on the product page, together with your chosen size and any optional message. Review all details before checkout.

Explore the options shown on our graduation product pages. If you have a specific colour palette in mind, please contact us to discuss whether it can be accommodated.

Yes. We create floral designs for celebrations, parties and special occasions. Visit our Event Flowers page to learn more and send an enquiry.

We can discuss floral arrangements for offices, hospitality spaces, launches and professional events. Visit Corporate Flowers to enquire.

Send us your occasion, date, venue or location, approximate requirements and preferred style. We will review your enquiry and discuss the next steps and availability.

Please contact us as soon as possible. Whether an order can be changed or cancelled depends on its preparation and fulfilment status. For more information, read our Terms & Conditions. Your statutory rights are unaffected.

Contact us promptly with your order number and, if possible, photographs showing the issue. We will review your concerns and discuss an appropriate resolution in line with your statutory rights.

For cut flowers, use a clean vase with fresh water, trim stems where appropriate, remove leaves below the waterline and keep the arrangement away from direct heat and strong sunlight. Follow any care instructions provided with your particular arrangement.